FAQ
Questions, Answered
These are the questions people usually ask before starting, plus a few more that help teams decide what to expect.
What is Picos Health?+
Picos Health delivers post-care supplies to patients being discharged from a hospital, surgical center, or skilled facility, pairing each shipment with clear recovery instructions.
How fast do supplies arrive?+
We deliver supplies within 24 hours of order placement. Most patients receive their kits before or shortly after arriving home, ensuring they have everything they need right away.
Does Picos Health work with insurance?+
Yes, we verify insurance coverage upfront as part of the care planning process. We work with most major insurance plans to minimize out-of-pocket costs for patients.
Can our facility partner with Picos Health?+
Absolutely. We partner with hospitals, surgical centers, and skilled facilities nationwide. Reach out to our partnerships team to discuss integration with your discharge workflow.
What kind of instructions come with each kit?+
Each kit includes plain-language recovery instructions tailored to the patient's diagnosis and condition. Instructions cover wound care, medication schedules, activity levels, and when to seek follow-up care.
How long does implementation take?+
Implementation is designed to be practical and incremental. Most teams can review the workflow, configure the process, and get moving without a long training cycle.
Who handles support after launch?+
Support is handled by the team that owns the active workflow, with clear paths for operational issues, patient questions, and partnership follow-up.
What happens if coverage needs review?+
Coverage verification is part of the process before fulfillment, so the team can identify questions early and avoid delays after discharge.